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Outsourcing advantages

Own Contact center
outsourcing
Costs Fixed costs that do not depend on the load. Proportional to the workload.
Infrastructure Investment in equipment and networking infrastructure. Organization of technical support. Infrastructure is established and organized.Quality technical support of projects.
Staff Wages fund. Taxation. Training and supervision of the staff. Only real-time contact with the customer is to be paid. Operator training is included in the price of a single connection.
Administrative matters Office costs. The need for additional human resources in the IT and HR departments. No expenses at all.
Time costs Long-line start, expanding of the capacity and payback of the equipment. Timing of the launch is up to 5 working days. Rapid increase of the number of operators and facilities. Full range of Telecom-services.

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